Your Privacy
Reviewed on: 1 May 2025
Drayford Credmere Limited ("Drayford Credmere", "we", "us" or "our") takes privacy seriously. This Privacy Policy describes how we collect, use, disclose and protect information when you visit our website drayford-credmere.org and use our AI trading platform, together referred to as the "Service". Read these terms carefully; if you disagree with them, please discontinue use of the Service.
1. Data We Gather
1.1 Details You Give Us
When you open an account or use the Service, we may collect the following:
- Identity information: your full name and date of birth.
- Contact information: email address, phone number and home address.
- Financial information: broker API keys, whether read-only or execution-enabled, investment choices and risk settings. We do not retain complete broker login details or card numbers.
- Account profile: username, preferred trading approaches and notification choices.
- Correspondence: messages submitted through support channels or sent by email.
1.2 Data Collected Automatically
Use of the Service causes certain technical details to be collected automatically:
- IP address, browser and version, plus operating system.
- Pages viewed, functions used, time on site and clickstream information.
- Device identifiers and mobile advertising identifiers where relevant.
- Information about cookies and tracking tools (see our Cookie Policy).
1.3 Data Received from Others
Information may come from external parties, including identity-check providers, fraud-monitoring services and analytics partners. We may combine it with existing records to improve reliability and protection.
2. Uses of Your Information
We process collected information in order to:
- Open and administer your account and deliver the Service.
- Transmit and carry out trading signals or automated orders through connected brokers.
- Tailor your experience and show suitable market information.
- Send service messages, including confirmations, trading alerts and security notices.
- Provide marketing messages where you have agreed or the law allows it.
- Identify, examine and prevent fraud or other unlawful conduct.
- Meet applicable legal and regulatory duties.
- Test, improve and create Service features using aggregated, anonymised information.
3. Lawful Grounds for Processing (EEA/UK Users)
For people in the European Economic Area or United Kingdom, personal data is handled on these legal grounds:
- Contract necessity: to deliver the Service requested when you registered.
- Legitimate interests: security, fraud prevention and improving the product.
- Legal requirement: meeting financial rules and tax obligations.
- Permission: marketing and optional cookies, with permission capable of being withdrawn at any time.
4. When We Disclose Information
We do not trade personal data. It may be shared with:
- Vendors: cloud, email, analytics and customer-care providers required by contract to safeguard your information.
- Linked brokers and exchanges: only the API directions needed to carry out the strategy you have configured.
- Public authorities: where legislation or a court requires disclosure, or where necessary to defend our rights.
- Corporate transactions: as part of a merger, purchase or asset transfer, provided the acquiring party continues to honour this policy.
5. Transfers Abroad
Drayford Credmere operates internationally. Your personal information may be handled in jurisdictions outside your place of residence, including the United States and European Union countries. Where applicable, we rely on European Commission-approved Standard Contractual Clauses to protect international data transfers.
6. How Long We Keep Data
We keep personal information while your account remains open or while it is needed to provide the Service. Following closure, some records may be retained for up to seven years to meet financial regulatory duties. Aggregated, anonymised analytics may be kept without a fixed end date.
7. Your Data Rights
Subject to your location, you may be entitled to:
- Obtain a copy of the personal data we hold about you.
- Ask us to correct incomplete or incorrect information.
- Ask for personal data to be erased, sometimes called the “right to be forgotten”.
- Challenge or limit particular processing activities.
- Data portability, meaning receipt in a structured, machine-readable form.
- Withdraw permission at any point, without changing earlier lawful processing.
To make a rights request, contact us at . We normally reply within 30 days.
8. Keeping Information Secure
Our safeguards include TLS 1.3 encryption during transmission, AES-256 encryption at rest, multi-factor sign-in, role-based permissions and annual independent penetration tests. No technology can be guaranteed completely secure. Please choose a strong, unique password and activate two-factor authentication.
9. Cookies and Similar Tools
Cookies and related tracking tools help us run and enhance the Service. Further information is available in our Cookie Policy.
10. Children
The Service is intended for people aged 18 or over. We do not knowingly gather children’s personal information. If you think a child has sent us data, tell us and we will take steps to remove it promptly.
11. Revisions to This Policy
We may amend this Privacy Policy periodically. Significant amendments will be communicated through our website or by email. Using the Service after an amendment takes effect indicates acceptance of the updated policy.
12. Contact Details
For privacy enquiries or to use your rights, contact our Data Protection Officer: